Personal Data Protection
Last updated: August 9, 2026
At Vellino, we respect your privacy and are committed to protecting your personal data.
When you use our website, place an order, create an account, or contact us, we may collect certain personal information necessary to provide our services and process your orders.
Information We Collect
Depending on how you use our website, we may collect information such as:
- Your name and contact details
- Billing and shipping addresses
- Email address and telephone number
- Order and purchase history
- Information provided when you contact us
- Technical information relating to your use of our website
Payment information is processed securely by our payment service providers. Vellino does not store your full payment card details.
How We Use Your Information
We use your personal data to:
- Process and deliver your orders
- Process payments and refunds
- Provide customer service
- Communicate with you regarding your orders
- Manage your customer account
- Improve our website, products and services
- Prevent fraud and protect the security of our website
- Comply with our legal and regulatory obligations
- Send marketing communications where you have given your consent or where otherwise permitted by law
We do not sell or rent your personal data to third parties.
Sharing Your Information
To provide our services, we may share relevant information with trusted service providers, including payment processors, shipping and delivery companies, website hosting providers, IT and security providers, and email or marketing service providers.
These third parties only receive the information necessary to provide their services to us.
Cookies
Our website uses cookies and similar technologies to ensure that the website functions correctly, to remember your preferences, to process purchases and, where applicable, to analyse website traffic and improve your experience.
You can manage your cookie preferences through our cookie consent tool or your browser settings.
How Long We Keep Your Data
We keep your personal data only for as long as necessary to provide our services, manage your orders, comply with our legal obligations, resolve disputes and enforce our agreements.
Your Rights
Depending on applicable data protection laws, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data
- Request restriction of certain processing
- Object to certain uses of your personal data
- Request a copy of your personal data
- Withdraw your consent where processing is based on consent
- Opt out of marketing communications at any time
To exercise any of these rights or if you have questions about how we handle your personal data, please contact us at vellino[@]vellino.com.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse or disclosure.
However, no method of transmission or storage over the Internet can be guaranteed to be completely secure.
Updates to This Policy
We may update this Personal Data Protection Policy from time to time to reflect changes to our services, technology or legal requirements.
Any updates will be published on this page with the corresponding “Last updated” date.
Contact
If you have any questions regarding the protection of your personal data, please contact:
Vellino
Email: vellino[@]vellino.com